CRT-261 VALID EXAM PATTERN, LATEST CRT-261 EXAM DURATION

CRT-261 Valid Exam Pattern, Latest CRT-261 Exam Duration

CRT-261 Valid Exam Pattern, Latest CRT-261 Exam Duration

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Tags: CRT-261 Valid Exam Pattern, Latest CRT-261 Exam Duration, CRT-261 Accurate Prep Material, New CRT-261 Test Topics, Test Certification CRT-261 Cost

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The CRT-261 exam covers a variety of topics related to Service Cloud, including case management, knowledge management, interaction channels, and reporting and analytics. It is a 90-minute exam that consists of 60 multiple-choice questions, and it is available in both English and Japanese. To pass the exam, you will need to score at least 68%, and the exam fee is $200. Salesforce offers various resources to help you prepare for the exam, including official study guides, online training courses, and practice exams. With a Salesforce CRT-261 certification, you will be able to showcase your skills and expertise to potential employers and clients, and advance your career as a Service Cloud Consultant.

The CRT-261 Exam is a comprehensive test that covers a wide range of topics related to Service Cloud. These topics include designing and implementing Service Cloud solutions, managing cases, configuring and managing the Salesforce Knowledge Base, managing data and analytics, integrating with external systems, and designing and implementing communities. CRT-261 exam consists of 60 multiple-choice questions and candidates have 105 minutes to complete it. The passing score for the exam is 67%.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q141-Q146):

NEW QUESTION # 141
Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate dat a. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.
What is the recommended method to meet the requirements?

  • A. Cross-Object Formula
  • B. Lookup Filter
  • C. Approval Process
  • D. Auto-Add Milestones

Answer: D


NEW QUESTION # 142
Universal Containers is using the Service Cloud Console for managing cases. They would like to add the Salesforce SoftPhone to enable click-to-dial capability. What needs to be configured for the SoftPhone to work in Salesforce?; Choose 3 answers

  • A. Install an adapter from AppExchange to work with third-party CTI systems
  • B. Assign the Salesforce CTI license to Salesforce users
  • C. Use Apex to create an adapter to work with third-party CTI systems
  • D. Assign the Salesforce users to the Call Center.
  • E. Create a SoftPhone layout and assign to user profiles

Answer: A,D,E


NEW QUESTION # 143
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

  • A. Kanban
  • B. Agile
  • C. Lightning Platform
  • D. Waterfall

Answer: B


NEW QUESTION # 144
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?

  • A. Post the Files to the Chatter Feed on each Article.
  • B. Use the Files Related List on each article to add files to your articles.
  • C. Use the Lightning Knowledge Migration Tool and choose 'include files'.
  • D. Upload the files as Documents, then relate them to the migrated Articles.

Answer: B


NEW QUESTION # 145
KCS (knowledge centered support) what is it? Choose 2 Answers

  • A. Share knowledge with the business partners
  • B. Standard for managing customer support and delivery
  • C. Process for creating and maintaining knowledge
  • D. Method for social media management

Answer: A,C


NEW QUESTION # 146
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